Contact

Customer Support

StressMarq strives to support its customers in the most active way possible.  Should you have questions or concerns, please email us at info@stressmarq.com. For technical support, please email techsupport@stressmarq.com. Alternatively, please call us at 1.250.294.9065. Some key elements of importance are the following in terms of our shipments:

• All shipments are sent out FOB our Victoria (Canada) office.

• Please contact your local distributor if you are living overseas, they will support your purchase request. 

• Risk in the products passes on dispatch. Property in the products does not pass until the product has been paid for in cleared funds.

• Should you receive a shipment that is damaged, please call us within 24 hours (or 1 business day) of receipt of the damaged package. 

• If your antibody, protein or kit shipment arrives within 24-48 hours of being sent and arrives at ambient temperature in the presence of a cold pack (or multiple cold packs), please be assured that the product has been tested, and is stable at ambient temperature for a considerable time period, and is perfectly functional. The vast majority of antibodies are inherently quite stable biomolecules, as indeed are heat shock proteins. StressMarq is not responsible for cross-border delays carried out by the USDA, FDA or other governmentor security organizations that may be active in border control efforts or any charges incurred thereby to the customer.

• Should products be incorrectly ordered by the customer StressMarq will consider taking them back, subject to a 25% restocking charge on the items plus any shipping, handling & packaging costs. Such requests for returns must have prior authorization and must be shipped back to StressMarq within 7 working days of receipt of the items and returned in the same or equivalent packaging (i.e. cold and insulated) as originally dispatched by StressMarq.

• Please see our visit our Protocols page for basic product support protocols.
  
  
  Full Contact Details:
  
  StressMarq Biosciences Inc.
  PO Box 30244, Suite 405
  3989 Quadra Street
  Victoria, BC V8X 5E1
  Canada
  Tel: +1-250-294-9065
  Fax: +1-250-294-9025
  info@stressmarq.com